At our Las Vegas Practice Development Seminar in October, Todd Steinberg, Executive VP of Sales, presented Victor Romandine with NCI’s National Sales Achiever award for 2014. If you missed it, Victor was featured as our success story interview in the September issue of this newsletter, click here to read that interview. What Victor achieved during his 12 month run to the top spot is nothing short of incredible. This man, who had never sold accounting services in his life, sold more business in 12 months than some firms do in 12 years. $234,300 in gross annualized billings to be exact and he’s far from done. I know many of you reading this may wonder how it is possible to achieve these results in a small town like Verona, WI; or anywhere else for that matter. First, Victor and his appointment setting team deserve all the credit. It took a lot of hard work, persistence and an unshakable belief in the product and service he is selling. It also requires the desire to truly want to help the small-to medium-sized businesses sought out through the sales effort. Entrepreneurs as a group are a savvy bunch. They can sense when someone is genuine and wants to help. They can also spot a salesperson who only has their own interests at heart, from a mile away. In all my years of hiring, training, meeting and getting to know top performing CSRs, this genuine desire to help clients is the main ingredient that separates the great CSR from the average or good ones. Unfortunately this is not something you can teach people. You can encourage, support and nurture it, but I believe it’s something innate to the individual and either you have it or you don’t. It’s clear from Victor’s results he has this special ingredient in spades and we congratulate him on doing a fantastic job. We at NCI would like to wish Victor, Robert Roth and the rest of his team continued success in 2015 and beyond.
Bruce J. Clark, CEO Author, NCI Effect, Explosive Client Growth Plan for Accountants and CPAswww.ncieffect.com